Delico - You Need It, We Have It

Effective date: July 02, 2021

Delico ("us", "we", or "our") operates this Delico app services named com.delicorestuarant (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Define Screen is created with the help.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from site

Information Collection And Use

Delico Privacy Policy

1. Introduction

This Privacy Policy sets out how we, Delico (“Delico” ,"com.delicorestuarant"), use and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our cloud-based messaging services (the “Services”). For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Delico, and ‘you’ refers to you, the user of the Services.

1.1 Privacy Principles

Delico has two fundamental principles when it comes to collecting and processing private data:

We don't use your data to show you ads. We only store the data that Delico needs to function as a secure and feature-rich messaging service. 1.2. Terms of Service This Privacy Policy forms part of our Terms of Service, which describes the terms under which you use our Services and which are available at https://www.definescreen.com/terms-and-conditions. This Privacy Policy should therefore be read in conjunction with those terms.

1.3. Table of Contents

This Privacy Policy explains the following:

the legal basis for processing your personal data; what personal data we may collect from you; how we keep your personal data safe; what we may use your personal data for; who your personal data may be shared with; and your rights regarding your personal data.

1. Legal Ground for Processing Your Personal Data We process your personal data on the ground that such processing is necessary to further our legitimate interests (including: (1) providing effective and innovative Services to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of Services), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.

2. What Personal Data We Use

2.1 Basic Account Data

- Create or update your Delico account from the ‘My Account’ section, which includes your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture.
- Once the account has been updated with either the Mobile number or Email ID of the customer, it will be activated for complete operation. In case you forget the password, kindly opt for the “Forgot Password” option and reset the password according to your preference.
- Kindly provide us with information, which includes ordering details, reviews, and history, the contact information of people you refer to us and other information you provide on the Delico Platform.
- Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including your phone number, email, address, billing information and payment or credit card information.
- We request you to kindly tally the items against the bill to ensure receipt of all items accordingly and if the items are in satisfactory conditions. Our executive will be waiting until you have verified the tally. Once the items are handed over to the customer, our return policy does not support the return or exchange of goods. NO RETURN OR EXCHANGE OF GOODS WILL TAKE PLACE, ONCE THE DELIVERY IS HANDED OVER TO THE CUSTOMER COMPLETELY.
- Our Delivery Executives are ensured with health safety gear, masks, sanitization and other safety precautions. We value your safety as well as our employees.
- In case the Customer was unable to be supplied with desired items, the reason would be described in our correspondence mail along with the full refund of that product in case of prepaid deliveries.
- Once the order has been accepted, no further cancellation will be allowed. Kindly add items to the cart and be reassured before confirming the order.
- We accept online payment using VISA/MasterCard Credit or Debit Cards, Net Banking, PayTM, FreeCharge, and Mobikwik wallets as well as Cash On Delivery (COD). We assure complete payment gateway safety for our customers and assure a hassle free experience. Their credit and billing information, user information and privacy of data are our key concerns for your security.
- Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information or approximate location information as determined through data such as GPS, IP address. When you communicate with us via email, phone, through the Delico Platform or otherwise, we may maintain a record of your communication.
- Correspond with Delico for customer support using our Email Address and our Executives will get in touch with you immediately.
- We may maintain a record of the search terms you have looked up and the results you selected.
- We may automatically track certain information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include your browser information, your IP address, and other information associated with your interaction with the app.
- We also collect and store personal information provided by you from time to time on the app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience.
- Terms and Conditions of Use of the app are subject to change from time to time without notice. It is strongly recommended that you periodically review our Terms and Conditions as posted on the App.
- The customers will be requested to wait for a time period of a minimum of 45 minutes when in the restaurant. The time will be considered for table and space availability and order preferences.
- All our services are available to the customers twice daily. Customers can avail all the services as and when convenient.
- Report problems for troubleshooting.
- If you sign up to use our Services as a merchant or a delivery partner, we may collect location details, call and SMS details.

3. Keeping Your Personal Data Safe

At the time of signup we are sending OTP for verify the number is activate or not and verify customer is geving correct number or not.

Unless stated otherwise in this Privacy Policy, the personal data that you provide us will only be stored for as long as it is necessary for us to fulfill our obligations in respect of the provision of the Services.

4. Processing Your Personal Data

4.1. Our Services

Delico is a cloud service. We will process your data to deliver our product .

4.2. Safety and Security

Delico supports massive communities which we have to police against abuse and Terms of Service violations. To improve the security of your account, as well as to prevent spam, abuse, and other violations of our Terms of Service, we may collect metadata such as your AndroidId, devices and Delico apps you've used, etc. If collected, this metadata can be kept for 12 months maximum.

4.3. Spam and Abuse

To prevent phishing, spam and other kinds of abuse and violations of Delico’s Terms of Service, our moderators may check messages that were reported to them by their recipients. If a spam report on a message you sent is confirmed by our moderators, your account may be limited from contacting strangers – temporarily or permanently.

4.4. No Ads

Unlike other services, we don't use your data for ad targeting or other commercial purposes. Delico only stores the information it needs to function as a secure and feature-rich cloud service.

5. Permission

android.permission.READ_CONTACTS - We are taking permission for get all contact details,save contacts for send chat message through us.
android.permission.INTERNET
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_COARSE_LOCATION
android.permission.VIBRATE
android.permission.RECEIVE_BOOT_COMPLETED

6. Shipping Policy

6.1 Order Processing Time

We strive to process and prepare your food orders promptly. Order processing typically takes [X] hours from the time of confirmation.

6.2 Delivery Time

Estimated delivery times vary based on your location and restaurant availability. You will receive real-time updates on your order status through our mobile application.

6.3 Delivery Charges

Delivery charges are determined based on your delivery address and may vary. The applicable charges will be displayed during the checkout process.

6.4 Delivery Areas

We currently deliver to specific areas. Enter your delivery address in the app to check if we serve your location.

6.5 Delivery Confirmation

Upon successful delivery, you will receive a confirmation notification. Please ensure someone is available to receive the order at the specified delivery address.

6.6 Issues with Delivery

If you encounter any issues with the delivery, please contact our customer support team within [X] hours of delivery for assistance.

7. Refund Policy

7.1 Refund Eligibility

We offer refunds under the following circumstances:

- Incorrect or incomplete order delivered.
- Quality issues with the delivered food.
- Order cancellation before preparation.

7.2 How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

01. Contact our customer support within 24 hours of delivery.
02. Provide order details, photos (if applicable), and a clear explanation of the issue.
03. We will review your request and process the refund if deemed appropriate.

7.3 Refund Processing Time

Refunds will be processed within 5-7 business days after approval.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@delicoapp.com
By Contact Number: +91 7001470074

Privacy Policy