This Privacy Policy describes how HAYD FOOD TECHNOLOGY LLP ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application for delivery partners, Delico Delivery ("App").
Background Location Permission
Our App utilizes background location permission to:
- Identify available deliveries near you: This allows you to efficiently accept orders and optimize your delivery routes.
- Track your progress during deliveries: This helps ensure timely deliveries and enables customers to see your estimated arrival time.
You can choose to grant or deny background location permission within your device settings. However, denying this permission may limit your ability to receive and complete deliveries.
Information We Collect
We collect several types of information from and about our delivery partners, including:
- Account Information: When you create an account, we collect your name, phone number, email address, and any government-issued ID verification details required for your region.
- Location Information: We collect your location information, including foreground and background location data, to identify available deliveries near you and track your progress during deliveries.
- Device Information: We collect information about your device, such as the type of device, operating system version, device identifier, and IP address.
- Delivery Information: We collect information about your deliveries, such as the restaurants you pick up from, the customers you deliver to, the items delivered, and the delivery times.
- Performance Information: We collect information about your delivery performance, such as on-time delivery rate, completion rate, and customer feedback.
How We Use Your Information
We use the information we collect to:
- -> Connect you with available deliveries in your area.
- -> Track your progress during deliveries and provide estimated arrival times for customers.
- -> Ensure the security and integrity of our platform.
- -> Facilitate communication between you, restaurants, and customers.
- -> Process payments for completed deliveries.
- -> Improve the App and our services for delivery partners.
- -> Analyze delivery trends and optimize delivery routes.
- -> Comply with legal and regulatory requirements.
Sharing Your Information
We may share your information with third-party service providers who help us operate the App, such as payment processors, background check companies (if applicable), and mapping services. We will only share your information with these third parties in accordance with this Privacy Policy and their own privacy policies.
We may also disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal process, protect our rights, or protect the safety of others.
Your Choices
You can control your location settings within your device settings. You can choose to allow location access only while using the App (foreground location) or grant permission for background location access.
You can also access, update, or delete your personal information by logging into your account and visiting the "Profile" page.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee the security of your information.
Children's Privacy
Our App is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for the latest information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@delicoapp.com or +91 7001470074.
