Delivery Partner Privacy Policy

This Privacy Policy explains how Delico ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you use the Delico Delivery Partner mobile application (the "App").

1. Information We Collect

As a delivery partner, we collect various types of information to enable you to provide delivery services effectively and to ensure the smooth operation of our platform.

1.1 Personal Information

When you register as a delivery partner, we collect:

• Basic Profile Information: Full name, date of birth, gender, profile photo
• Contact Information: Phone number, email address, residential address
• Identity Documents: Aadhaar card, PAN card, Driving license, Vehicle registration certificate (RC)
• Banking Information: Bank account number, IFSC code, UPI ID for payment settlements
• Emergency Contact: Name and phone number of emergency contact person
• Vehicle Information: Vehicle type, registration number, insurance details

1.2 Location Data

Location tracking is essential for delivery operations. We collect:

• Real-time Location: GPS coordinates while you are online and accepting deliveries
• Route Tracking: Your movement path during active deliveries
• Location History: Historical location data for delivery verification and route optimization
• Geofencing Data: To determine service areas and availability zones

Important: Location tracking only occurs when you are logged into the app and available for deliveries. You can stop location tracking by logging out of the app.

1.3 Device Information

We automatically collect certain device information:

• Device ID (Android ID)
• Device model and manufacturer
• Operating system version
• Mobile network information
• IP address
• App version and usage data
• Device sensors (accelerometer, gyroscope for safety features)

1.4 Delivery & Performance Data

To manage deliveries and evaluate performance:

• Number of deliveries completed
• Delivery times and routes taken
• Customer ratings and feedback
• Order acceptance and rejection rates
• Online/offline status and availability hours
• Earnings and payment history
• Order handling behavior and patterns

1.5 Communication Data

We may collect and store:

• In-app messages and chat communications
• Customer support interactions
• Phone call logs (for order-related calls only)
• SMS communications related to deliveries
• Notifications and alerts sent to you

1.6 Photos and Camera Data

We may access your camera to:

• Upload profile photo
• Verify identity documents during registration
• Capture delivery proof (photo at delivery location)
• Report issues or damages

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your delivery partner account
• Verify your identity and eligibility to provide delivery services
• Assign delivery orders based on location and availability
• Provide navigation and route optimization
• Track deliveries in real-time
• Enable communication with customers and restaurants
• Process payments and settlements

2.2 Performance Monitoring & Improvement

• Evaluate delivery performance and efficiency
• Calculate earnings, incentives, and bonuses
• Maintain quality standards and customer satisfaction
• Identify training needs and provide support
• Optimize delivery logistics and route planning
• Analyze app usage patterns to improve functionality

2.3 Safety & Security

• Ensure safety of delivery partners, customers, and food
• Detect and prevent fraud or misuse of the platform
• Investigate complaints or disputes
• Comply with legal and regulatory requirements
• Respond to emergencies and safety incidents
• Verify background checks and eligibility

2.4 Communication & Support

• Send delivery-related notifications and updates
• Provide customer support and resolve issues
• Communicate policy changes and updates
• Send promotional offers, incentives, and rewards
• Conduct surveys and gather feedback
• Send important announcements and alerts

2.5 Legal & Compliance

• Comply with applicable laws and regulations
• Process tax-related documentation
• Respond to legal requests and court orders
• Maintain records for audit and compliance purposes
• Protect our legal rights and interests

3. App Permissions

The Delico Delivery Partner App requires the following Android permissions to function properly:

Permission	Purpose
ACCESS_FINE_LOCATION	To track your precise location during deliveries and assign nearby orders
ACCESS_COARSE_LOCATION	To determine your approximate location and service area
ACCESS_BACKGROUND_LOCATION	To track delivery routes and provide navigation even when app is in background
INTERNET	To connect to Delico servers and enable all app features
POST_NOTIFICATIONS	Receive important alerts about orders, disputes, system issues, and urgent matters requiring admin attention (Android 13+)	Required

Note: All permissions are requested only when needed. You can manage permissions through your device settings, but disabling certain permissions may limit app functionality.

4. Information Sharing & Disclosure

We may share your information with the following parties:

4.1 With Customers

• Your first name and profile photo
• Your real-time location during active delivery
• Your vehicle information (type and registration number)
• Your phone number (masked for privacy) for order coordination

4.2 With Restaurant Partners

• Your name and phone number for pickup coordination
• Your arrival time and location status
• Order assignment and status information

4.3 With Service Providers

• Payment processors for earnings settlements
• Cloud storage and hosting providers
• Analytics and performance monitoring services
• Background verification agencies
• Insurance providers (for insurance-related claims)
• SMS and notification service providers

4.4 Legal & Regulatory Compliance

• Law enforcement agencies (when required by law)
• Courts and legal authorities (in response to legal process)
• Tax authorities (for tax compliance)
• Government agencies (as required by regulations)

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations (minimum 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain business records and analytics

After account closure, we may retain certain information for:

• Legal compliance: Up to 7 years
• Dispute resolution: Up to 3 years
• Analytics (anonymized): Indefinitely

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication using OTP verification
• Regular security audits and vulnerability assessments
• Access controls and authorization mechanisms
• Secure payment processing through PCI-DSS compliant partners
• Regular data backups and disaster recovery procedures
• Employee training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights & Choices

As a delivery partner, you have the following rights:

7.1 Access & Correction

• Access your personal information through the app
• Update or correct your profile information
• Request a copy of your data

7.2 Location Tracking Control

• Control location tracking by logging in/out of the app
• Disable background location when not making deliveries
• Manage location permissions through device settings

7.3 Communication Preferences

• Opt-out of promotional communications
• Manage notification settings in the app
• Control SMS and email preferences

7.4 Account Deletion

• Request account deletion by contacting support
• Account deletion will be processed within 30 days
• Certain data may be retained for legal compliance

8. Third-Party Services

The App uses third-party services that may collect information:

• Google Maps Platform: For navigation and route optimization
• Firebase: For analytics, crash reporting, and notifications
• Payment Gateways: For processing earnings and settlements
• SMS Providers: For OTP and delivery notifications

These services have their own privacy policies. We encourage you to review their policies.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze app usage and performance
• Provide personalized experience

10. Children's Privacy

The Delico Delivery Partner App is intended for individuals aged 18 years and above. We do not knowingly collect information from minors. You must be at least 18 years old to register as a delivery partner.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending a notification through the app
• Sending an email to your registered email address
• Displaying a prominent notice on the app

Continued use of the app after changes constitutes acceptance of the updated policy.

13. Compliance with Indian Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian data protection laws and regulations

14. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, if you have any grievances regarding this Privacy Policy, please contact our Grievance Officer:

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: