Terms & Conditions

Welcome to Delico! These Terms and Conditions ("Terms") govern your use of the Delico mobile application and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Delico Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.

2. Description of Service

Delico is a food delivery platform that connects users with local restaurants and food establishments. Our Service allows you to:

• Browse menus from various restaurants
• Place orders for food delivery or pickup
• Track your orders in real-time
• Make payments through various payment methods
• Rate and review restaurants and delivery services
• Access special offers and promotions

3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Choose a strong password and keep it confidential
• Notify us immediately of any unauthorized use of your account
• Not share your account with others
• Log out from your account at the end of each session

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including if we believe you have violated these Terms or engaged in fraudulent or illegal activities.

4. Orders and Payments

4.1 Placing Orders

When you place an order through Delico, you are making an offer to purchase the food items from the restaurant. The restaurant has the right to accept or reject your order. Once your order is confirmed, a contract is formed between you and the restaurant.

4.2 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without notice. The final price will include:

• Food item costs
• Applicable taxes
• Delivery charges (if applicable)
• Service fees
• Any additional charges

4.3 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (VISA, MasterCard)
• Net Banking
• Digital Wallets (PayTM, FreeCharge, Mobikwik)
• Cash on Delivery (COD)
• UPI Payments

4.4 Payment Security

We use industry-standard encryption and security measures to protect your payment information. However, we do not store your complete credit card information on our servers.

5. Delivery Terms

5.1 Delivery Areas

Delivery is only available in areas where we have operational service. Delivery availability and charges may vary based on your location.

5.2 Delivery Time

Estimated delivery times are approximate and may vary due to factors beyond our control, including:

• Restaurant preparation time
• Traffic conditions
• Weather conditions
• Order volume

5.3 Delivery Acceptance

Upon delivery, you must verify your order before accepting it. Once you accept the delivery, we cannot accept returns or exchanges except as provided in our Refund Policy.

6. Cancellation and Refund Policy

6.1 Order Cancellation

You may cancel your order before it has been accepted by the restaurant. Once the restaurant accepts your order, cancellation is not permitted.

6.2 Refunds

Refunds will be processed in the following circumstances:

• Order cancelled before restaurant acceptance
• Restaurant unable to fulfill the order
• Significant delays beyond estimated delivery time
• Wrong items delivered or quality issues (with proof)

Refunds will be processed to the original payment method within 5-7 business days.

6.3 No Return Policy

IMPORTANT: Once the delivery is handed over to you and you have verified the items, no returns or exchanges will be accepted.

7. User Conduct

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon the rights of others
• Post false, inaccurate, or misleading information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to the Service
• Use automated systems or bots to access the Service
• Harass, abuse, or harm delivery personnel or restaurant staff

8. Reviews and Ratings

You may post reviews and ratings of restaurants and delivery experiences. By posting reviews, you grant Delico a non-exclusive, royalty-free, perpetual license to use, display, and distribute your reviews. You agree that your reviews will:

• Be based on your genuine experience
• Not contain offensive, discriminatory, or inappropriate content
• Not violate any laws or third-party rights
• Be honest and not misleading

9. Intellectual Property

All content on the Delico Service, including but not limited to text, graphics, logos, images, and software, is the property of Delico or its content suppliers and is protected by intellectual property laws. You may not:

• Copy, modify, or distribute any content from the Service
• Use our trademarks or branding without permission
• Reverse engineer or attempt to extract source code
• Remove any copyright or proprietary notices

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DELICO DOES NOT WARRANT THAT:

• The Service will be uninterrupted or error-free
• Defects will be corrected
• The Service is free of viruses or harmful components
• The results obtained from using the Service will be accurate or reliable

11. Limitation of Liability

To the maximum extent permitted by law, Delico shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of the Service
• Any bugs, viruses, or harmful code transmitted through the Service
• Food quality or safety issues (responsibility lies with restaurants)

12. Indemnification

You agree to indemnify, defend, and hold harmless Delico and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you post or share through the Service

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in India.

16. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties agree to attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved through negotiation, it shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Delico regarding the use of the Service and supersede any prior agreements between you and Delico relating to the Service.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms, please contact us: