Restaurant Partner Privacy Policy

This Privacy Policy describes how Delico Restaurant Partner App ("we", "us", or "our") collects, uses, and protects the personal information of restaurant partners who use our mobile application (the "App"). The App is designed specifically for restaurant owners and managers to manage orders, menu items, and business operations on the Delico platform.

By downloading, installing, or using the Restaurant Partner App (com.delicorestaurantapp), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Restaurant Account Information

When you register as a restaurant partner, we collect:

• Restaurant name, address, and location details
• Business registration number and tax identification
• Contact person name, phone number, and email address
• Bank account details for payment processing
• Restaurant owner/manager credentials (username and password)
• Business hours and operational information
• Food safety licenses and certifications

1.2 Menu and Product Information

• Menu items, descriptions, and pricing
• Food photographs and images
• Ingredient information and allergen details
• Item availability and preparation times
• Special offers and promotional details

1.3 Order and Transaction Data

• Order details, including items, quantities, and customer preferences
• Order timestamps and preparation times
• Transaction amounts and payment records
• Order acceptance, rejection, and cancellation records
• Customer ratings and reviews received
• Refund and complaint history

1.4 Device and Technical Information

• Device type, model, and operating system version
• Unique device identifiers (Android ID, IMEI)
• IP address and network information
• App version and usage statistics
• Crash reports and error logs
• Device performance metrics

1.5 Location Information

• Restaurant's precise location for mapping and delivery services
• Geolocation data for service area determination
• Address verification and geocoding information

1.6 Communication Data

• Messages exchanged with customers through the App
• Support tickets and communications with Delico team
• Notifications and alerts preferences
• Phone call logs related to order confirmations

2. How We Use Your Information

2.1 Service Delivery

• Enable you to receive and manage customer orders
• Process payments and generate financial reports
• Display your restaurant and menu to customers
• Facilitate communication between you and customers
• Coordinate delivery logistics and tracking

2.2 Business Operations

• Generate sales reports and analytics
• Track order performance and preparation times
• Manage inventory and menu availability
• Process commission payments and settlements
• Handle refunds and customer complaints

2.3 Quality and Support

• Monitor service quality and customer satisfaction
• Provide technical support and troubleshooting
• Investigate and resolve disputes
• Ensure compliance with food safety standards
• Prevent fraud and unauthorized access

2.4 Marketing and Promotions

• Promote your restaurant to customers
• Feature special offers and deals
• Send promotional campaigns and opportunities
• Analyze market trends and customer preferences

2.5 Legal and Compliance

• Comply with legal obligations and regulations
• Enforce our terms and conditions
• Protect against illegal activities and fraud
• Maintain records for tax and accounting purposes

3. Android Permissions

The Restaurant Partner App requires the following Android permissions to function properly:

Permission	Purpose	Required/Optional
INTERNET	Connect to Delico servers to access admin dashboard, manage operations, and sync real-time data	Required
POST_NOTIFICATIONS	Receive important alerts about orders, disputes, system issues, and urgent matters requiring admin attention (Android 13+)	Required

Note: You can manage these permissions through your device's Settings > Apps > Delico Restaurant Partner > Permissions. Disabling required permissions may affect app functionality.

4. Information Sharing and Disclosure

4.1 With Customers

We share your restaurant name, location, menu, operating hours, and ratings with customers who use the Delico platform.

4.2 With Delivery Partners

We share order details and restaurant location with delivery partners assigned to pick up orders from your restaurant.

4.3 With Service Providers

We may share information with third-party service providers who assist us with:

• Payment processing and banking services
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support systems
• Marketing and communication platforms

4.4 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal processes (subpoenas, court orders)
• Government audits and tax investigations
• Law enforcement requests
• Food safety investigations
• Protection of our rights and safety

4.5 Business Transfers

If Delico is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Sensitive data is encrypted at rest
• Access Controls: Limited employee access to partner information
• Authentication: Secure login with password and OTP verification
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: 24/7 security monitoring for suspicious activities

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and support to your restaurant
• Maintain your active partnership account
• Comply with legal and tax obligations (typically 7 years)
• Resolve disputes and enforce agreements

If you terminate your partnership, we may retain certain information for legal compliance and record-keeping purposes.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your restaurant information, menu items, and business details directly through the App.

7.2 Account Deactivation

You may temporarily deactivate your restaurant account through the App settings. Contact support for permanent account deletion.

7.3 Notification Preferences

You can manage notification settings for orders, promotions, and updates in the App preferences.

7.4 Data Portability

You may request a copy of your restaurant data, including order history and financial records, by contacting our support team.

7.5 Marketing Communications

You can opt-out of promotional emails and marketing communications while still receiving essential order and account notifications.

8. Third-Party Services

The App may integrate with third-party services:

• Google Maps: For location services and mapping
• Payment Gateways: For processing transactions
• Firebase: For notifications and analytics
• Cloud Storage: For hosting images and data

These third-party services have their own privacy policies. We are not responsible for their practices.

9. Children's Privacy

The Restaurant Partner App is intended for business use by adults (18+). We do not knowingly collect information from individuals under 18 years of age.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy.

11. Cookies and Tracking

The App uses cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze app usage and performance
• Improve user experience

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications to your registered email
• Updates to the effective date at the top of this policy

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

13. Compliance with Indian Laws

We comply with applicable Indian data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Goods and Services Tax (GST) regulations
• Food Safety and Standards Authority of India (FSSAI) requirements

14. Restaurant Partner Responsibilities

As a restaurant partner, you are responsible for:

• Providing accurate business and menu information
• Maintaining food safety and quality standards
• Protecting customer information received through orders
• Keeping your account credentials secure
• Promptly reporting any security breaches or unauthorized access
• Complying with applicable food safety and business regulations